Price

All prices are in NZ$ and include GST, unless otherwise stated.  Prices do not include any deliver charges.

 Quotations -Goods and or Services

1. You may request a quotation from Clarke McKenzie setting out the price of any goods and or services to be supplied. If the quotation is acceptable to you, then you may confirm within an acceptable timeframe, or as otherwise agreed.
2. In circumstances where additional work is required, for example when repairing your property, we will endeavour to contact you and provide an updated quotation, however, sometimes this is impractical due to the nature of the work. Irrespective of your acceptance of any updated quotation, you will be responsible to pay any charges incurred to that stage, unless otherwise agreed.
3. In circumstances where Clarke McKenzie does not give quotations repairing your property, all costs and charges will be charged up and you will be responsible to pay in full.

 Orders

1. Where you order goods and or services to be supplied, Clarke McKenzie may require a deposit for any order made. Where you cancel an order, deposits are only refundable up until the order is made by Clarke McKenzie and confirmed by the supplier, thereafter deposits are non-refundable.
2. If you cancel any order made for any reason, you may be required to pay for any order actioned by Clarke McKenzie and confirmed by the supplier, whether or not delivered and or supplied, unless otherwise agreed.

Payment

1. Unless otherwise agreed, all goods and or services must be paid in full on completion, collection, delivery or installation (as applicable). Payment must be made by cash, direct credit, eftpos or other electronic payment.  Payment by direct credit or electronic payment shall not be deemed to have been received until honoured/cleared.
2. Where payment by account or instalment is agreed, interest may be charged on overdue accounts at such rate as Clarke McKenzie may determine from time to time.
3. If Clarke McKenzie takes any action for recovery of outstanding debts, without prejudice to any other rights or remedies, you will pay any expenses, costs, fees (legal or otherwise) or disbursements incurred as a result.

Risk and Ownership

1. Risk in goods supplied by Clarke McKenzie will pass to you upon delivery.
2. While your property is with Clarke McKenzie for the provision of services, it will be stored in a secure location, but will be at your risk.

Reservation of title

Ownership and title of the goods remains with Clarke McKenzie until the purchase price and all other monies owing have been paid in full.

 

 

Force Majeure

Clarke McKenzie is not liable for delay in delivering of goods or failure to perform services if the delay or failure results from anything beyond our reasonable control.  Any such delay will not be a breach of these Terms and the time for performance will be extended by a period equal to that during which performance is prevented.

 Acceptance

Any instructions received by Clarke McKenzie from you for the supply of products and or services, will constitute your acceptance of the Terms and Conditions above.

 Security and Privacy

Your security is extremely important to Clarke McKenzie. For this reason, online payments are processed by Eway and offer the highest level of security. This website is protected by SiteLock Security and encrypted SSL Certificate.

No personal information about you will ever be given away, sold, loaned to any other party or in any way abused.

You are asked to protect your account login and password. If there has been unauthorised activity on your account, please let us know and change your password.

Availability

This is not a stock controlled website, therefore some changes in availability can occur. Clarke McKenzie reserves the right to make these changes without notice when necessary. Should you order a product that cannot be supplied within a few days you will be informed and offered a variety of solutions to suit, including a refund.

Pricing

The default currency setting is in New Zealand Dollars and includes 15% GST. Prices can be displayed in other currencies (top right of page). For international orders, the price advertised might not be the same price charged to the credit card due to exchange rate fluctuations. This means that because we are based in New Zealand we have to convert your purchases into NZD at the exchange rate on the day it is processed.

While every effort is made to preserve the integrity of the pricing we reserve the right to amend prices without notice. Pricing may vary between the online store and the physical store. We endeavor to honor all displayed pricing but will offer alternative solutions, including a refund, when this is not possible.

We work hard at not only supplying excellent products and service, but at bringing them to you at the best possible price.

Freight

Orders are dispatched within 24 hours when possible. Delivery time varies depending on location but can usually be expected within three days though may take up to one week if we are waiting for stock to arrive to fill your order. If there is any longer delay you will be contacted and offered alternative solutions, including a refund. If the incorrect freight option has been selected for your purchase, the short-fall may be payable prior to dispatch of your order.

Urgent freight services are available, please let us know if you require this.  Additional charges can apply.

Freight charges for international orders are calculated case-by-case. For this, please place your order then choose from the economy or priority freight options Clarke McKenzie will supply by email. The final charge to your credit card will be adjusted to reflect your freight choice.

Returns

We do not have to provide a refund if you change your mind about a particular purchase, so please choose carefully.

If the goods are faulty we will meet our obligations under the Consumer Guarantees Act to provide a remedy.

All SALE items are Non-refundable.  Clarke McKenzie will meet all our responsibilities under the Consumer Guarantees Act.

Please contact info@clarkemckenzie.co.nz or phone us on 03 323 6536 if you have further questions.

International Orders

International orders are exempt of our local tax (GST).  The default pricing of this website is in New Zealand Dollars and includes 15% GST.  Pricing can be viewed in alternative currencies, but this still includes the local tax.

Freight charges for international orders are calculated case-by-case. For this, please place your order then choose from the economy or priority freight options Clarke McKenzie will supply by email. The final charge to your credit card will be adjusted to reflect your freight choice.

In order to prevent credit card fraud, international orders may be subject to further security questions prior to dispatch of goods, or you may be asked for payment via another method, such as an international funds transfer.  The price advertised might not be exactly the same as the price charged to your credit card due to exchange rate fluctuations. This means that because we are based in New Zealand we have to convert your purchase to NZD at the exchange rate on the day it is processed.